Frequently Asked Questions

Frequently Asked Questions on

1. Question: How can I find the right product for my pest problem?

Answer : On our website you can easily search by type of pest. Each product has a detailed description and instructions, so you can determine which product best suits your specific situation. If you have any doubts, you can always contact our customer service for advice.

2. Question: Are the products safe for pets and children?

Answer : Safety is our top priority. We offer a range of products that are safe for use in households with pets and children. Always read product descriptions and safety instructions carefully and contact us if in doubt.

3. Question: How long will it take to receive my order?

Answer : Most orders are delivered within 2-3 business days. If there is a delay, we will inform you as soon as possible.

4. Question: Can I return my order if it doesn't work?

Answer : Yes, you can return products within 14 days of receipt, provided they are unused and in the original packaging. For more details, please refer to our returns policy on the website.

5. Question: How can I pay for my order?

Answer : We accept various payment methods, including iDeal, credit card, PayPal, Klarna, Sofort, Bancontact, bank transfer, and Apple Pay. We also offer Belfius and KBC for Belgian customers.

6. Question: also offer professional advice?

Answer : Yes, we offer professional advice for all your pest problems. You can contact our customer service for personal advice.

7. Question: What should I do if the product is not effective?

Answer : If a product does not work as expected, please contact us. We can provide additional advice or recommend an alternative product.

8. Question: How can I track the status of my order?

Answer : After placing your order you will receive an email with a tracking number. With this number you can track the delivery status of your order online.

9. Q: Are there additional charges for international shipping?

Answer : Additional charges may apply for international shipping depending on your location. These costs are clearly indicated during the checkout process.

10. Question: How can I contact customer service?

Answer : You can contact us by email, telephone, or our contact form on the website. Our customer service is ready to answer all your questions.

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